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Tips and Peak Schedules

We're here to help!  Taxpayer Services is located at 4485 Northland Ridge Blvd., Columbus, OH 43229. Our hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday.

  • Our agents are available through email at Email Us
  • Low call volume from 8:00 a.m. - 10:00 a.m.
  • The Walk-In Center is available for taxpayers who may not have access to a computer to file and pay their Ohio taxes electronically. Each workstation is equipped with a computer, printer and telephone to facilitate a self-service approach. If a taxpayer needs assistance to complete their tax filing transactions or have their questions answered, the taxpayer can call and speak to one of our representatives.
  • Backpack Policy


Please be aware that volume can be high during peak tax filing season.

 Tax Type  Peak Calling Periods
 Individual Income Tax  February 1 through April 30
 Sales Tax  23rd of every month (highest call volumes on January 23rd & July 23rd)
 Employer Withholding  15th of every month
 CAT  February 10, May 10, August 10, November 10

Additional Resources

Additional Resources