Frequently Asked Questions

Ohio ePayments
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1. What is Ohio ePayment?
Ohio ePayment is the Ohio Department of Taxation's Individual Income Tax on-line payment service. This secure on-line payment service allows you to pay your Ohio Individual Income and Ohio Individual School District Income tax return payments, estimates, extension to file payments, bill payments and assessment payments using an electronic check or credit card.
2. Who is eligible to use Ohio ePayment?
You can use Ohio ePayment if you were required to file an Ohio Individual Income or Ohio Individual School District Income Tax return last year.
3. When can I use the ePayment system?
Ohio ePayment is available twenty-four hours a day, seven days a week except for maintenance.
4. How much does it cost to use Ohio ePayment?
It is free to use Ohio ePayment.
5. What are the benefits of using Ohio ePayment?

Ohio ePayment is paperless. You no longer need to send paper documentation to us if you pay electronically.

Ohio ePayment allows you to pay your taxes 24 hours a day, seven days a week, which means increased flexibility for you. In addition, when paying by electronic check, you may postdate your estimated payments up to one year in advance from their due date, but cannot exceed the due date of the estimate, or January 15, 2009.

Ohio ePayment will let you print your payment confirmation so that you will have a copy for your records.

Ohio ePayment provides line by line instructions. Simply click on for your line item instructions.

6. What type of hardware and software is required to use Ohio ePayment?

Browser requirements

 

128-bit Secure Sockets Layer (SSL) encryption:

You will need a computer with a standard browser and access to the Internet. The browser must be capable of 128-bit Secure Sockets Layer (SSL) encryption. Most browsers are capable of this encryption support. 

Session cookies must be enabled. The default browser settings have session cookies enabled, so you will be able to use this site unless you have specifically modified this browser option.

What is a session cookie?

A session cookie (also called per-session cookie) is a text-only string that gets entered into the memory of your browser. The value of this string is set by our website programs when you visit. Session cookies help us make sure that only you have access to your tax information.

Other recommendations:

We recommend that you have a printer available to print a copy of your tax payment for your

records.

We also recommend that JavaScript be enabled, but it is not required. The default browser settings should have JavaScript enabled.

Depending on your system configuration and options you select, your PC may or may not be able to use the Ohio ePayment application.

7. Whom can I contact if I have a question while using Ohio ePayment?
You can e-mail your questions by simply selecting "e-mail us" on the Ohio Department of Taxation's website. You may also contact our Taxpayer Services Division toll free at 1-800-282-1780.
8. Is Ohio ePayment secure?

Yes, it's secure. The Ohio Department of Taxation is using the latest Internet security technology to secure the transactions.

Security Protocols

Ohio ePayment has many layers of security. This includes processes and procedures to stop unauthorized access, validate appropriate participants, and ensure the integrity of the system. All transmissions to and from Ohio ePayment uses Secure Sockets Layer (SSL) technology, which is the industry-standard protocol for secure, Web-based communications.

Encryption

The ePayment application uses 128-bit SSL encryption on data passing from the user to the application. This is the highest level of encryption generally available today. The information cannot be read without the specific decryption key.

9. What do you need before you begin to use Ohio ePayment?

You must first register on line to use Ohio I-File and the Ohio ePayment systems. Simply choose the registration option and follow the directions. If you have already registered when completing your Ohio IT-1040 return or your SD-100 return, the same password must be used to make your payment in the Ohio ePayment system. NOTE: Once you have successfully registered, you should write down or print your user ID and password information. You must have this information to get back into I-File at a later date. If you cannot remember your password click here to create a new password or return to the registration screen and select the forgot password button to create a new password. Your password is only good for one calendar year and expires 12/1 of that same calendar year in which it was created.

You will need the following information:

  • Your Ohio Public School District number, if you are making a payment for Individual School District Income taxes.

  • Your Billing Notice, if you are making a payment on a bill you have received for Individual Income or Individual School District Income taxes.

  • Your Assessment Notice, if you are making a payment on an assessment you have received for Individual Income or Individual School District Income taxes.

  • Your checking or savings account number and your bank routing number if you choose to make your payment by electronic check.

  • Your credit card billing information. Accepted credit cards include American Express, Discover/NOVUS, MasterCard and Visa.

  • We recommend that you have a printer ready to print a copy of your confirmation number(s) for your records.

  • You can choose to save your return in a portable document format to your PC if your computer supports Adobe Acrobat Viewing Software.

Registration process

If you have not previously registered in the I-File system, select the “register now” button in the I-File menu of options.

  • User ID - Enter your social security number without hyphens or dashes. The social security number you enter must match your social security number and birth date on file with the Social Security Administration.
  • Password - This is set by you and can be whatever you want it to be. Your password must be at least 8 characters long, but not more than 16 characters long and must be a mixture of letters and numbers. Make sure you write this down for future reference.
  • Date of Birth - This is a required field and must match your information on file with the Social Security Administration or Internal Revenue Service.
  • Mother's Maiden Name - This shared secret is a required field and will be stored with your password. This shared secret will be used for identification purposes if for any reason you are required to reset your password.
10. Where can I find my Billing or Assessment Notice ID Number?

The Notice ID can be found in the upper left side of your billing or assessment notice, below your address. Please refer to the sample notice below:

11. Where can I find my Assessment Serial Number?
12. Must I submit any paper returns or correspondence when using Ohio ePayment?
No. Ohio ePayment allows you to make Ohio Individual Income and Individual School District Income Tax payments without filing any paper documents. NOTE: Ohio Individual Income Tax Return, Form IT-1040 and Ohio Individual School District Income Tax Return, form SD-100, must be filed.
13. What should I do if I cannot remember my password?
You should always write your password down and keep it in a secure place. If you cannot remember your password click here to create a new password or return to the registration screen and select the forgot password button to create a new password. Your password is only good for one calendar year and expires 12/1 of that same calendar year in which it was created. Follow the directions that will assist you in entering the ePayment system.
14. What should I do if I have to log out of Ohio ePayment before I have finished making my payment?

You may return to the e-Payment system to begin the payment process again. I-File will retain your return during the calendar year in which you started the return, until December 1st of that calendar year.


Important Note - If you have authorized your payment, do not log out or close your browser until you have received your payment confirmation information. We recommend that you print or save this confirmation number. Once you have authorized your payment, your transaction will be completed, even if you log out or close your browser.

15. What if I make a mistake using Ohio ePayment?

You are able to correct any errors at any time before you authorize your payment. Simply type over your error and continue. Once you have finished entering your payment information, Ohio ePayment asks you to verify the information you entered. If you find you have made an error, Ohio ePayment allows you to edit your payment information prior to authorization.

If you realize you have made an error after authorizing your payment, you may contact the Taxpayer Services Division toll free at 1-800-282-1780.

16. How do I know the Department of Taxation has received my payment?
Please be aware that until you select "Authorize Payment" you have not made your payment. Once you have electronically made your payment, Ohio ePayment will give you a confirmation number as verification and show your payment as made. You should print and save this information for your records for four years.
17. What options do I have to pay my tax due through Ohio ePayment?

Ohio ePayment allows you to pay your tax due in one of three different methods:

Electronic Check

You may choose to pay your Ohio Individual Income or Individual School District Income Tax (Tax Return/Extension Payment, Estimated Payment, Billing or Assessment Notice) balance due by using an Electronic Check. Using an electronic check is the equivalent of using your Bank Debit Card to have money taken directly from your checking or savings account to pay the balance of the tax you owe. Using this method eliminates the need for writing a paper check.

NOTE: If you choose to make your payment using an Electronic Check, you should expect that your payment will be withdrawn within 24 hours of the date you authorize the payment. Regardless of the date you choose, you must make sure that the funds are in your account and available at the time you have authorized the withdrawal.

Credit Card

You may choose to pay your Ohio Individual Income or School District by credit card. American Express, Discover/NOVUS, MasterCard and VISA Card payments are accepted. In order to process your payment Official Payments Corporation, the credit card service provider charges a convenience fee based on the amount of your transaction. This fee is paid directly to Official Payments Corporation. You cannot forward date your credit card payment. The date you authorize payment will be the date it is charged to your credit card.

The credit card transaction will appear on your credit card statement. The tax amount will be on one line, and the convenience fee amount on a separate line.

Split Payment

You may choose to make a split payment between electronic check and credit card.

Enter the amount you want to be withdrawn from your checking or savings account, then enter the amount to be charged to your credit card.

NOTE: If a problem occurs in paying your Ohio tax liability electronically, you may be subject to penalties, interest and other fees imposed by the Ohio Department of Taxation for nonpayment or late payment of your tax liability.

18. Can I make multiple payments?
Yes, but you may only select and pay one (1) transaction at a time. If you would like to pay additional transactions during your payment session, simply complete each payment transaction, print a copy of your payment confirmation and select "Make Another Payment" to restart the process. (Caution: Each transaction will have a separate confirmation number. Print a copy of each confirmation BEFORE selecting "Make Another Payment").
 
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